Information on Covid-19

Last Updated: Monday 18th May 2020

We are currently open for emergency and essential Osteopathy appointments (for other therapies please contact us)

All routine appointments and booked appointments are being postponed and we will call you in the coming days to reschedule and triage any symptoms for those who need to attend

Please note if you are in a vulnerable category or have been advised to shield we will not be able to automatically offer you an appointment and we may need to arrange for a practitioner to call you

Our reception lines remain open during normal hours but as staff are often working remotely there may be a delay in answering so please be patient or instead please use our contact form

Please note our waiting area is currently closed so please attend alone unless you have previously notified us on booking that you require a chaperone

Children – sorry but children who do not have an appointment will not be allowed to accompany a patient. If this causes an issue please call reception prior to your appointment time as you will otherwise not be admitted

Other information:

  • Please arrive at the time of your appointment and ring the doorbell on arrival as the door will be locked
  • You will be met by a practitioner or member of staff who will ask screening questions and confirm your appointment
  • You will not be admitted if you are early or are unable to comply with our infection control requirements
  • You will then be asked to sanitise your hands before being admitted directly to your treatment room
  • We are asking patients to use face coverings at all times whilst inside the building in line with current Government guidance
  • Staff and practitioners will be wearing PPE such as gloves, aprons and face coverings and all surfaces in rooms will be disinfected between patients
  • To accommodate this extra work we are allocating additional time between each client and so ask you to be prompt and work with us to keep things running smoothly
  • Payment by contactless means are preferred and we are unable to accept cash or cheques at this time. Should you have to use the pin pad on the payment machine we will disinfect it immediately afterwards

Please keep up to date with the Government and Public Health England guidelines and

Stay Alert, Control the Virus and Save Lives

DO NOT ATTEND IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAVE DEVELOPED SYMPTOMS OF COVID-19 SUCH AS:

  • A high temperature
  • A new, continual cough
  • A loss of taste or smell

Thank you for keeping everyone in our clinic and community safe

 

The Westway Clinic – Proud to be a Covid-19 Secure Company