Information on Covid-19

Following the Prime Minister’s announcement Monday evening (23/03/2020) we have decided to close the clinic to ensure we are able to fully protect our staff, practitioners, patients and our community until Tuesday 14th April.

Our lines remain open and are being diverted to one of our home workers who is on hand to offer a limited service, including putting you in touch with a practitioner should you be in pain or simply need some advice, we will not charge existing patients for this service. In exceptional circumstances we may be able to arrange a consultation but this is not automatic or guaranteed given the Pandemic, Government restrictions and advice of our Statutory Bodies.

If you have an appointment booked before we reopen, please note we are contacting each patient in turn, so please bear with us as in most cases we are offering to call you when it is confirmed we are opening. If you call, you may be diverted to a voicemail so please leave us a message but it may be preferable to contact us via email at

We know our fantastic and loyal clients will understand we are doing our best in circumstances where we all face a grave threat and promise we will be back soon to help you :

Move Better. Feel Better. Live Better

Our general Covid-19 advice is below, for now please keep safe and stay at home. Together we will beat the Coronavirus.

Finally, thank you for your loyalty and understanding and the many messages of support whilst we work through this with you.


Here at The Westway Clinic we are closely monitoring the unprecedented and continually evolving situation around the Covid-19 pandemic and want to reassure you of the steps we are taking to ensure the continued safety of our staff, customers and practitioners.

We are:

  • Issuing guidance to all staff and practitioners on measures to maintain personal and client hygiene
  • Increasing our cleaning protocols (including regularly sanitising handrails and door handles) in common areas of the building
  • Requiring staff and practitioners to increase the amount of times they wash their hands and providing disinfectant products in every room
  • Requiring reception staff to wear disposable gloves whilst public facing due to the handling of payment cards
  • Removing all fabric covers from couches and towels from washrooms, replacing with paper towels and covers
  • Installation of a hand sanitiser station in our entry hall

As the situation develops, we are following the guidance of the World Health Organisation (WHO), UK Government and Public Health England and complying in all areas to ensure we are doing our part to keep you and our community safe.

If you or any member of your household begin to feel unwell or develop either:

  • a new, persistent cough or
  • a high temperature or fever (over 38oC)

the current advice is that you should stay at home and not come to the clinic but if you need to and when we open and you have symptoms, you should self isolate for 7 days, or if a member of your household becomes unwell you should self-isolate for 14 days.

If these symptoms continue you should follow the NHS guidance, available online or by calling NHS 111. The latest Government advice can be accessed here.

We are currently also not allowing anyone into the clinic who has returned to the UK from abroad in the last 7 days, regardless of if they do or don’t have symptoms.

The best way to tackle the spread of this virus continues to be simply increasing our personal hygiene, washing your hands regularly with soap and water for at least 20 seconds and use disposable tissues should you cough or sneeze, binning them safely afterwards.

Lastly, we must remember that it is important to protect those among us who are vulnerable, whether through illness or age and so we will update this page regularly should the situation or advice change.

Thank you for your co-operation at this challenging time for us all.

Catherine Helps


The Westway Clinic Ltd